Syndicated Research
Industry-wide customer satisfaction and quality surveys are based on the methodology originally developed by J.D. Power and Associates in the United States. The firm modified its methodologies to meet unique requirements, conditions, and environments. In India, Indonesia, Japan, Malaysia, Philippines, China, Taiwan, and Thailand, the firm conducts syndicated customer satisfaction research in the following industries:
Automotive
- Vehicle quality
- Vehicle appeal
- Customer service satisfaction
- Sales satisfaction
Telecommunications
- Mobile telephone service
- Mobile telephone handset
- High-speed Internet provider
- Business telecommunications
Computer Networks/IT Solutions
- Customized computer solution provider
Office Automation Equipment
- Copiers/Multi-function products
- Printers
Transportation
- Small-package delivery service
Retail
Finance
- Automotive finance
- Automotive insurance
To inquire about J.D. Power’s syndicated research products for Asia Pacific, click here.