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J.D. Power and Associates Dealer of Excellence Program:
An Outstanding Customer Experience
Maintaining high customer satisfaction and successfully differentiating your retail operation within a highly competitive market environment is a challenging task. For years, automotive manufacturers have looked to J.D. Power and Associates research to determine consumer expectations, increase sales and demonstrate a commitment to building quality vehicles that delight consumers.
Now, J.D. Power and Associates has identified a set of key dealership Sales and Service Standards. These standards represent the activities and experiences that top-echelon dealers provide to their customers for a truly outstanding experience. The standards complement and enhance sales and service satisfaction measurements.
J.D. Power and Associates is now offering a unique program to automotive retailers: the J.D. Power and Associates Dealer of ExcellenceSM program and recognition. To qualify, dealers must demonstrate they fulfill the following essential criteria:
- Maintain high sales and service satisfaction scores in their manufacturer-sponsored research for their retail operations
- Demonstrate they have implemented and are complying with the J.D. Power and Associates Sales and Service Standards
To learn more about the program, download the brochure or pricing list. To apply to be a Dealer of Excellence, download the application form, or apply online.
For a list of the current Dealers of Excellence, click here.
To view the Dealer of Excellence Program consumer video, click here.
For more information about the J.D. Power and Associates Dealer of Excellence program, contact Mike Battaglia or Christine Turos.