About Our Awards | Search Awards/Studies | Certification Programs | JDPower.com
J.D. Power and Associates’ awards are based solely on responses from consumers and business-to-business customers who have used the products and services being rated.(1) Award rankings are in no way influenced by the opinion of the firm or its staff.
The firm’s awards program provides consumers with product quality and customer satisfaction data that enables them to make more informed purchasing decisions. Additional detail on products and services is provided via JDPower.com.
Each year, J.D. Power and Associates surveys millions of consumers around the world to gather their opinions and expectations about the products and services they purchase.
"J.D. Power and Associates surveys millions of consumers worldwide."
This information is used to compile rankings based on product quality, customer satisfaction, or other industry-specific metrics that gauge company performance.
Companies that rank highest in the firm’s studies may license the use of the J.D. Power and Associates name for advertising claims. Name use is governed by a formal agreement and is closely monitored to ensure that the information is accurate and not misleading to consumers.
Results are based on measures of customer satisfaction and quality by consumers that are proprietary to J.D. Power and Associates. Awards and performance ranking are based on numerical scores, and not necessarily on statistical significance. Our experience indicates that even when small differences occur in the scores of those being measured, these small perceived differences help drive competition in the marketplace, thereby improving product and service quality and driving increases in overall customer satisfaction.
Through the firm’s research and publicity of research results, J.D. Power and Associates continually serves as a catalyst for positive change across many industries.
Additional Consumer Information
Where can consumers get more information on product and service ratings? J.D. Power and Associates provides consumers with highlights of its research via the J.D. Power Consumer Center. Click here to visit JDPower.com.
(1) The Automotive Environmental Index includes both technical and voice-of-the-customer information to determine the index score and ranking.