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The McGraw-Hill Companies
J.D. Power and Associates
 
 
Turning Information into Action
About Us

About Us

About the Company | Message from the Founder | Key Strengths

Message from the Founder

To survive and, more importantly, to thrive in today’s business environment, companies must become increasingly sophisticated at integrating the voice of the customer into their daily operations.

Organizations that are fast and nimble enough to truly understand and respond to the needs of their customers will enjoy a greater advantage now than ever before.

Understanding customer data and turning it into usable information is challenging, primarily because quality and customer satisfaction mean different things to different people. Our clients leverage our proven benchmark standards and research expertise to support their business success.

We look forward to the opportunity to serve your global business needs.

Sincerely,

J.D. Power III
Founder

 Turning Information into Action

What does J.D. Power and Associates do?

J.D. Power and Associates:

• Conducts research and offers consulting and performance improvement services that are used by a variety of industries to improve product quality and customer satisfaction.

• Bases research solely on responses from millions of consumers and business customers worldwide.

• Conducts the research and publicly announces the results.

• Offers analysis based on consumer feedback to product and service providers to help them improve their businesses.

• Does not publish or incorporate the opinions of J.D. Power and Associates in rankings.

• Presents nationally syndicated studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction.
   
© 2009 J.D. Power and Associates, The McGraw-Hill Companies, Inc. All Rights Reserved.
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