Achieving Superior Customer Experiences Across Pharmacy Channels Podcast Pt. I
As a lead-up to release of J.D. Power's 2011 National Pharmacy Study on September 20th, first in a series of podcasts addresses what customers seek from mail-order pharmacy programs.It's difficult for today's mail-order pharmacy programs to focus purchasers on anything but cost. Yet there are other crucial factors that together play an even more important role in driving high levels of customer satisfaction.
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