2012 U.S. Initial Quality Study Results
Other key findings from the 2012 Initial Quality Study include:Previous Page Next Page
- Overall initial quality for the industry improves by 5 problems per 100 vehicles (PP100) to average 102 PP100 in 2012--an improvement of 5 percent from 2011.
- There are year-over-year improvements in most areas of initial quality, with one notable exception--audio, entertainment, and navigation problems have increased by 8 percent from 2011. This continues a recent trend, as problems in this category have increased by 45 percent since 2006 while other categories have improved by 24 percent, on average.
- Of the 34 brands ranked in the 2012 IQS, 26 have improved from 2011, five have declined, one scores the same as in 2011, and two were not included in the 2011 study.
- Of the 185 models ranked in both the 2012 and 2011 IQS, 65 percent have improved.
- The average quality of all-new or redesigned models improves 12 percent compared with 2011, with 11 all-new or redesigned models performing better than their segment average.
- Lexus is the highest-ranked nameplate in the industry for a second consecutive year, averaging 73 PP100. With 75 PP100 each, Jaguar and Porsche follow Lexus in a tie to rank second.
- Jaguar posts the largest improvement in the study--reducing problems by 39 PP100 and moving from the 20th rank position in 2011. Cadillac (80 PP100) and Honda (83 PP100) round out the top five rank positions.
- Among the 21 model-level segment awards, Ford and Lexus receive three each. Ford earns awards for the Expedition, Mustang and Taurus, and Lexus garners awards for the ES, LS and RX. Receiving two segment awards each are Infiniti (EX-Series, M-Series); Nissan (Frontier, Quest); and Toyota (Corolla, Yaris). The Porsche 911 ranks highest in the premium sporty segment and achieves 44 PP100, the lowest PP100 score since the study was redesigned in 2006.
- Also receiving segment awards are the Buick Enclave; Cadillac Escalade; Chevrolet Malibu; GMC Sierra 1500; Honda CR-V; Kia Soul; Mazda MX-5 Miata; and Volvo C70.
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