In a unique cross-industry analysis, examining customer feedback, opinions and perceptions of more than 800 companies gathered from U.S. J.D. Power studies conducted between 2006 and 2010, 40 brands have been identified as J.D. Power and Associates Customer Service Champions based on customer feedback attesting to their service excellence. This special-report provides an in-depth examination and cross-industry view of what it takes to satisfy American consumers including an analysis of: best practices by Customer Service Champions, why service excellence matters to a company's bottom line and how companies can learn from the tactics employed by exceptional customer service providers.