BEYOND SATISFACTION:
J.D. Power 2012 Customer Service Champions
Brands that Deliver Service Excellence to Maximize Business Results

Executive Summary

For this special report, J.D. Power analyzed the feedback from hundreds of thousands of US consumers who do business with more than 800 companies. You will see examples throughout this special report of how remarkable companies use service excellence to drive business results. These brands consistently rely on key performance indicators to secure and maintain their leadership positions, as well as to satisfy and retain their customers.

This year, 50 companies have earned the distinction of J.D. Power 2012 Customer Service Champion, yet more than half of them are new to the list, demonstrating that excellence is not easily won and may be even harder to sustain.