J.D. Power benchmarking research provides the key indicators, drivers, and comparisons of how companies perform relative to their competitors. Every year we conduct independently-funded, industry-wide unbiased studies for insurance customer satisfaction, claims experience, and website evaluations. Subscribers use this information to gain a comprehensive, in-depth understanding of how their company is performing and to identify key areas needing improvement.
Check out our annual personal lines insurance studies below. If you’re looking for a more custom research solution, contact us today to leverage our customer experience research expertise to build the solution that works for you.