Benchmarking Research: The Measure of Success

p&c insurance

J.D. Power benchmarking research provides the key indicators, drivers, and comparisons of how companies perform relative to their competitors. Every year we conduct independently-funded, industry-wide unbiased studies for insurance customer satisfaction, claims experience, and website evaluations. Subscribers use this information to gain a comprehensive, in-depth understanding of how their company is performing and to identify key areas needing improvement.

Check out our annual personal lines insurance studies below. If you’re looking for a more custom research solution, contact us today to leverage our customer experience research expertise to build the solution that works for you. 

Learn more about how our benchmarks work >

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Benchmarking Studies for Personal Lines Insurance

U.S. Property Claims Satisfaction Study
U.S. Insurance Shopping Study
U.S. Auto Insurance Study
U.S. Auto Claims Satisfaction Study
U.S. Home Insurance Study
U.S. Independent Insurance Agent Satisfaction Study
U.S. Insurance Digital Experience Study




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Check out our proprietary benchmarking program

Proprietary Benchmarking
Ready to get started? Contact us:
Marcus Skerske Marcus Skerske

Director, Insurance Practice Marcus.Skerske@jdpa.com

Eric Marshall Eric Marshall

Account Director, Insurance Practice Eric.Marshall@jdpa.com

Kim Holbrook Kim Holbrook

Account Executive, Insurance & Healthcare Kimberly.Holbrook@jdpa.com

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