Mr. Miller has nearly 20 years of performance-improvement consulting experience working with small, medium and Fortune 500 clients in more than a dozen industries to improve sales, customer service and technical support operations. Recent engagements include two leading wireless companies; a large automotive manufacturer; the largest telecommunications company in Italy; multiple leading insurance companies; several major financial services firms; an industry-leading utility; and a prominent video game developer.
Prior to joining J.D. Power and Associates in 2000, Mr. Miller served as a strategy and operations consultant to senior-level management, as well as an executive in the sporting goods, computer and networking services, offshore software development and Internet security industries.
Mr. Miller has a bachelor’s degree in journalism from The University of Texas at Austin and an MBA in marketing (with honors) from Regis University. He was selected as a member of the Alpha Sigma Nu Honor Society.