Performance Improvement & Advisory Services

performance improvement

We know that anticipating consumer needs and their constantly evolving expectations is a challenge that many organizations struggle with. While insurance companies know that the solution lies in becoming a truly customer-centric organization, most do not understand how to get there or where to start.

Insurance companies need a way to simplify the customer experience; to effectively measure and manage the customer journey, and properly analyze and disseminate the right information to the most appropriate levels of the organization to help set priorities, drive continuous improvement, and measure success while maintaining profitability.

Let J.D. Power show you the way.

Looking for advisement in a specific area? J.D. Power offers the following performance improvement solutions and resources:

CX Global
CX Choosing the right partner
Turbo Charge
Digital Audit, Assessment, and Suite of Service
Insurance Performance Portal
Customer Service Solutions
Net Promoter Score Measurement and Improvement
Three Types of NPS®
How to Build Superior Confidence in NPS® Accuracy
Customer Journey Mapping
Customer Experience and Cultural Engagement
Ready to get started? Contact us:
Marcus Skerske Marcus Skerske

Director, Insurance Practice Marcus.Skerske@jdpa.com

Eric Marshall Eric Marshall

Account Director, Insurance Practice Eric.Marshall@jdpa.com

Kim Holbrook Kim Holbrook

Account Executive, Insurance & Healthcare Kimberly.Holbrook@jdpa.com

Or we’ll contact you

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