Insurance Insights & Trends

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Articles listed below cover topics affecting the P&C, commercial, and life insurance segments.

Claims Excellence and the Impact on Insurer ROI
Personalization
Lemonade’s Policy
Digital Efforts
Insurance Shopping
Who pays for autonomous driving fatalities?
Digital Interactions Are Changing Expectations and Roles
Natural Disaster Severity
Even in Big Data Era, Relationships Count
Why Insurance Headquarters Must Evolve
Understanding the Customer Experience
Independent Agent Satisfaction Study Results Webcast
Demand Excellence
Shopping With Assisted Chat
The Financial Benefits of Customer Satisfaction
Buyers Aren't Happy With Their Cyber Insurance
P&C Insurance Customer Satisfaction
Property & Casualty Insurers
Customer Satisfaction Linked to P&C Profitability
Balancing Cost and Customer Satisfaction
Benefits of Home Tech
Are You Winning the Capital Arms Race?
Insurance Broker Brand Awareness, Shopping, and Switching
U.S. Auto Claims Satisfaction Study
Chat
New Business Goes to Auto Insurers
Insurer Profitability and Customer Satisfaction: Reaching the Right Balance




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Proprietary Benchmarking
Meet the Thought Leaders
David Piefferr David Pieffer

Property & Casualty Insurance Practice Lead

Tom Super Tom Super

Director, Property & Casualty Insurance Practice

Jessica McGregor Jessica McGregor

Director, Insurance Practice

Colleen Cairns Colleen M. Cairns

Senior Manager

Robert Lajdziak Robert Lajdziak

Insurance Business Consultant

Brian Beaver Brian Beaver

Director, Global Research Operations

Megan Sutela Megan Sutela

Research Supervisor

Alex Bodner Alexander Bodner

Research Specialist

Valerie Monet Valerie Monet

Senior Director, Health Insurance Practice

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