Ila Ghosh is a Director of Global Research Operations at J.D. Power. She manages the operations team and is primarily responsible for research operations and strategic insights within the financial services and insurance industries. Additionally, she oversees the design, execution and analysis of syndicated studies as well as large-scale tracking and proprietary ad-hoc engagements, supporting business development.

Since joining J.D. Power in 2006, Ms. Ghosh has held various positions including research director and senior research manager. Prior to joining J.D. Power, Ms. Ghosh was a senior consultant for Deloitte Consulting. There, she was responsible for analysis and diagnosis of client business issues, design and implementation of custom solutions to improve client business performance, and managing client relationships.

Ms. Ghosh received her bachelor’s degree in mechanical engineering and a master of business administration in marketing from the University of Pune in Pune, India.