The healthcare landscape has changed dramatically in recent years, from how people access care to their expectations for both their health plan and each of their care providers. J.D. Power has been capturing health plan member experience data for more than a decade, capturing feedback from every part of the member journey, connecting it to everything else you know about them, and delivering insights that enable action.
Check out our annual health insurance studies below. If you’re looking for a more custom research solution, contact us today to leverage our customer experience research expertise to build the solution that works for you.