The National Pharmacy Study, now in its third year, measures customer satisfaction with pharmacies in two segments: brick-and-mortar and mail-order. The study includes chain drug stores, supermarkets and mass merchandisers, and examines seven key factors that contribute to customer satisfaction with brick-and-mortar pharmacies:

• non-pharmacist staff
• store convenience
• medication availability and information
• store layout and design billing
• cost competitiveness offerings and promotions
• remote ordering convenience
• pharmacist

Five factors are measured in the mail-order segment:

• ordering convenience
• delivery convenience
• medication availability and information
• cost competitiveness
• customer service

Other highlights from the 2009 National Pharmacy Study include:

• Among chain drug store pharmacies, Health Mart ranks highest with a score of 864. The Medicine Shoppe Pharmacy follows with a score of 857.
• Target ranks highest among mass merchandisers for a third consecutive year with a score of 831. Costco (818) and Sam's Club (813) follow Target in the rankings.
• In the supermarket segment, Wegmans ranks highest with a score of 865. Winn-Dixie follows in the rankings with 860, while Publix ranks third with 855.
• Kaiser Permanente Pharmacy ranks highest among mail-order pharmacies with a score of 877. Prescription Solutions (876) and Humana RightSourceRx (861) follow in the mail-order segment rankings. The Department of Veterans Affairs pharmacy service, which is open only to veterans of the U.S. military and their families, and therefore not included in the rankings, also achieves high levels of customer satisfaction.

About the Study
The 2009 National Pharmacy Study is based on responses from 12,215 customers who filled a new prescription or refilled a prescription during the three months prior to the survey period. The Web-based study was fielded May through June 2009.

For More Information:

• View Brick and Mortar Pharmacy Ratings
• View Mail Order Pharmacy Ratings
• View Other Healthcare Ratings
• Read more Healthcare Articles
• Read the 2009 National Pharmacy Study Press Release
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