Other highlights from the 2009 Appliance Retailer Study include:

• Best Buy achieves a score of 797 on a 1,000-point scale and performs particularly well in the installation service and delivery service factors.
• Following Best Buy in the rankings is hhgregg (794), which performs particularly well in the sales staff and price factors.
• Lowe's (792) follows hhgregg in the rankings and performs particularly well in the store facility and merchandise factors.

About the Study
The 2009 Appliance Retailer Study is based on responses from more than 4,200 consumers who purchased a laundry or kitchen appliance within the previous 24 months from a store that sells home appliances. The study was fielded between March and April 2009.

For More Information:

• View Home Appliance Retailer Ratings
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• Read the 2009 Appliance Retailer Study Press Release
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