Mr. Mandel received his B.S. in Business Management from Virginia Polytechnic Institute and State University and a Masters in Business Administration from George Mason University. Between these university programs, he was conferred the RIMS Fellow (RF-2014), CCSA (2007), CPCU (1987), ARM-E (1990 & 2015) and AIC (1982) designations. He is a frequent industry speaker and author and has had columns in the trade press continuously since 1996. Currently he writes the “Claims Management” column for the International Risk Management Institute (IRMI) was named Risk Manager of the Year – 2004 by Business Insurance and RIMS and was honored with the RIMS’ Goodell Award (2016) for lifetime achievement and contributions to the discipline and industry.