Brian Lawrence is a Director in the Energy practice at J.D. Power. He is responsible for the company’s gas and electric customer satisfaction studies, as well as research solutions tailored toward enhancing utility strategy development, optimizing customer interactions and measuring and managing brand performance for continuous improvement.
Prior to joining J.D. Power in 2015, Mr. Lawrence worked at McGraw-Hill Construction for 15 years in strategic account management roles, most recently as Northeast strategic accounts manager. In that role, he worked with regional and national building product manufactures by providing essential data analytics, news, insights and intelligence to help construction professionals make informed decisions and strengthen their market position. Earlier, he was a strategic account manager in the contractors and services group.
Mr. Lawrence earned an Articulated A.S - Associated in Science degree from Valencia College.