2012 Independent Travel Website Ratings

	Overall Satisfaction?	Website/Online Store?	Usefulness of Information?	Availability of Booking/Reservation Options?	Ease of Booking/Reserving?	Competitiveness of Sales and Promotions?	Competitiveness of Pricing?	Customer Service?
Booking.com	5	5	5	5	5	4	4	4
CheapOair.com	2	2	2	2	3	3	3	2
CheapTickets.com	2	2	2	2	2	3	3	3
Expedia.com	3	5	4	3	4	2	2	2
Hotels.com	3	3	4	4	3	2	3	5
Hotwire.com	5	4	3	4	4	5	5	4
Orbitz.com	3	3	4	4	3	3	3	4
Priceline.com	4	4	3	3	3	4	4	4
Travel.Yahoo.com (Yahoo! Travel)	2	2	2	2	2	3	2	3
Travelocity.com	3	4	4	3	3	2	2	3
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Independent Travel Website Satisfaction Report

11/30/2012

Satisfaction with the price paid on a travel website drives high overall satisfaction among consumers with their overall website experience, according to the J.D. Power and Associates 2012 Independent Travel Website Satisfaction Report^SM released today. More

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