Ratings for some brands may include notably higher performance in more heavily weighted study factors. Although some brand ratings may be higher than competitors on some factors,highest-ranked brands score higher than any other brand in their respective segment,and as a result,they receive the J.D. Power award for overall satisfaction in their respective segment.
Customer satisfaction with rental cars has increased for a third
consecutive year, reaching its highest level in seven years, according
to the J.D. Power and Associates 2012 North America Rental Car
Satisfaction StudySM released today. More