JDPower Panel Client Login
J.D. Power and Associates
Consumer Ratings & Awards

INDUSTRIES

Research Vehicles

Awards

Certified & Distinguished Programs

J.D. Power Panel

Earn free rewards by giving your opinion
Join the J.D. Power Panel
Business Services

Contact

Contact J.D. Power

Global

News & Events

Press releases

Latest Press Releases

View All

Events

View All
About

HEADQUARTERS

J.D. Power and Associates

2625 Townsgate Road, Suite 100
Westlake Village, CA 91361

  • Phone (805) 418-8000
  • Toll-Free (800) 274-5372

Contact

Contact J.D. Power
Global

Global

2012 Rental Car Ratings

Award Recipient

Enterprise

  Overall Satisfaction? Reservation Process? Shuttle Bus/Van? Pick-Up Process? Rental Car? Return Process? Costs & Fees?
Enterprise 5 5 5 5 5 5 5
ACE Rent A Car 2 2 2 3 2 2 4
Advantage Rent A Car 2 2 2 2 2 2 2
Alamo 3 3 5 3 3 3 4
Avis 3 3 3 3 3 3 3
Budget 3 2 3 3 3 3 3
Dollar 2 3 3 2 2 3 2
Fox Rent A Car 2 2 2 2 2 2 2
Hertz 3 3 3 3 3 3 3
National 4 3 3 5 5 5 4
Payless 2 2 3 2 2 2 2
Thrifty 2 3 3 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

Ratings for some brands may include notably higher performance in more heavily weighted study factors. Although some brand ratings may be higher than competitors on some factors,highest-ranked brands score higher than any other brand in their respective segment,and as a result,they receive the J.D. Power award for overall satisfaction in their respective segment.

  • 2012 North America Rental Car Satisfaction Study

    Customer satisfaction with rental cars has increased for a third consecutive year, reaching its highest level in seven years, according to the J.D. Power and Associates 2012 North America Rental Car Satisfaction StudySM released today.

Advertisement