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HEADQUARTERS
J.D. Power & Associates
2625 Townsgate Road, Suite 100
Westlake Village, CA 91361
Toll-Free: (800) 274-5372
2012 North America Hotel Ratings - Upscale
- Award Recipient
-
Hilton Garden Inn
SpringHill Suites
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Aloft | 5 | 3 | 3 | 5 | 5 | 5 | 5 | 4 |
|---|---|---|---|---|---|---|---|---|
| Courtyard | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 |
| Crowne Plaza Hotels & Resorts | 2 | 3 | 2 | 2 | 3 | 2 | 2 | 2 |
| Delta Hotels and Resorts | 2 | 2 | 2 | 2 | 3 | 3 | 2 | 2 |
| Four Points by Sheraton | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Hilton Garden Inn | 5 | 3 | 4 | 5 | 5 | 4 | 4 | 4 |
| Hotel Indigo | 3 | 3 | 3 | 4 | 2 | 2 | 4 | 3 |
| Hyatt Place | 5 | 3 | 4 | 5 | 2 | 4 | 5 | 5 |
| Radisson | 2 | 2 | 2 | 2 | 3 | 2 | 2 | 2 |
| SpringHill Suites | 5 | 5 | 5 | 5 | 3 | 4 | 5 | 5 |
| Wyndham Hotels and Resorts | 3 | 4 | 2 | 3 | 4 | 4 | 3 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Mid Scale Full Service
- Award Recipient
-
Holiday Inn
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Best Western | 4 | 3 | 3 | 4 | 3 | 4 | 4 | 4 |
|---|---|---|---|---|---|---|---|---|
| Clarion | 2 | 2 | 2 | 2 | 3 | 2 | 2 | 3 |
| Holiday Inn | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 |
| Howard Johnson Hotels/Plaza | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Quality | 2 | 3 | 3 | 2 | 2 | 2 | 2 | 2 |
| Ramada Inn/Plaza | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Red Lion Hotels | 3 | 5 | 3 | 3 | 3 | 5 | 3 | 5 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Extended Stay
- Award Recipient
-
Homewood Suites
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Candlewood Suites | 4 | 3 | 3 | 4 | 2 | 4 | 4 | 4 |
|---|---|---|---|---|---|---|---|---|
| Extended StayAmerica | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Hawthorn Suites by Wyndham | 4 | 3 | 4 | 4 | 2 | 3 | 3 | 4 |
| Homestead Studio Suites Hotels | 2 | 3 | 2 | 2 | 2 | 2 | 2 | 2 |
| Homewood Suites | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 |
| Hyatt House | 4 | 3 | 4 | 5 | 4 | 4 | 4 | 4 |
| Residence Inn | 4 | 4 | 4 | 4 | 5 | 4 | 4 | 4 |
| Staybridge Suites | 4 | 4 | 4 | 5 | 5 | 5 | 5 | 4 |
| TownePlace Suites | 4 | 5 | 4 | 4 | 2 | 4 | 4 | 4 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Economy Budget
- Award Recipient
-
Jameson Inn
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Days Inn | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 3 |
|---|---|---|---|---|---|---|---|---|
| Americas Best Value Inn | 2 | 3 | 2 | 2 | 3 | 2 | 2 | 2 |
| Knights Inn | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Jameson Inn | 5 | 0 | 5 | 5 | 5 | 5 | 5 | 5 |
| Howard Johnson Express/Inns | 4 | 5 | 4 | 4 | 3 | 4 | 3 | 4 |
| Econo Lodge | 3 | 3 | 3 | 3 | 2 | 3 | 3 | 3 |
| Microtel Inns & Suites by Wyndham | 4 | 5 | 4 | 4 | 5 | 5 | 4 | 5 |
| Motel 6 | 3 | 3 | 3 | 2 | 3 | 3 | 3 | 3 |
| Red Roof Inn | 4 | 4 | 4 | 4 | 5 | 4 | 4 | 4 |
| Rodeway Inn | 2 | 3 | 2 | 2 | 2 | 3 | 2 | 2 |
| Super 8 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| Travelodge | 3 | 2 | 3 | 3 | 2 | 3 | 3 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Upper Upscale
- Award Recipient
-
Omni Hotels & Resorts
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| DoubleTree by Hilton | 2 | 2 | 3 | 2 | 2 | 2 | 2 | 3 |
|---|---|---|---|---|---|---|---|---|
| Embassy Suites Hotels | 4 | 4 | 4 | 4 | 5 | 4 | 4 | 5 |
| Hilton Hotels & Resorts | 3 | 3 | 3 | 4 | 4 | 3 | 3 | 3 |
| Hyatt Hotels & Resorts | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 2 |
| Marriott Hotels & Resorts | 4 | 5 | 4 | 4 | 3 | 4 | 4 | 4 |
| Omni Hotels & Resorts | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4 |
| Renaissance Hotels | 3 | 2 | 3 | 3 | 3 | 3 | 4 | 3 |
| Sheraton Hotels & Resorts | 2 | 3 | 2 | 2 | 2 | 2 | 2 | 2 |
| Westin Hotels & Resorts | 3 | 4 | 3 | 4 | 3 | 3 | 4 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Luxury
- Award Recipient
-
The Ritz-Carlton
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Fairmont Hotels & Resorts | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
|---|---|---|---|---|---|---|---|---|
| Four Seasons Hotels and Resorts | 4 | 4 | 4 | 5 | 4 | 5 | 4 | 5 |
| Grand Hyatt/Park Hyatt Hotels | 2 | 3 | 2 | 2 | 2 | 2 | 2 | 2 |
| InterContinental Hotels & Resorts | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| JW Marriott | 4 | 4 | 4 | 4 | 3 | 3 | 3 | 4 |
| Loews Hotels | 2 | 2 | 3 | 2 | 2 | 3 | 2 | 2 |
| The Ritz-Carlton | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
| W Hotels | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 3 |
| Waldorf Astoria Hotels & Resorts | 3 | 2 | 3 | 3 | 4 | 3 | 4 | 4 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Mid Scale Limited Service
- Award Recipient
-
Drury Hotels
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| AmericInn | 2 | 2 | 2 | 2 | 3 | 3 | 3 | 2 |
|---|---|---|---|---|---|---|---|---|
| Baymont Inn & Suites | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 3 |
| Comfort Inn | 2 | 2 | 2 | 2 | 3 | 2 | 2 | 2 |
| Comfort Suites | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| Country Inns & Suites | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| Drury Hotels | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
| Fairfield Inn & Suites | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 |
| Hampton Inn/Suites | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 |
| Holiday Inn Express | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 3 |
| La Quinta Inns & Suites | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| Ramada Limited | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Sleep Inn | 2 | 2 | 3 | 2 | 2 | 2 | 2 | 2 |
| Wingate by Wyndham | 3 | 4 | 3 | 3 | 3 | 3 | 4 | 3 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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While the hotel industry continues to gradually recover from the economic downturn, guest satisfaction with the underlying hotel experience continues to deteriorate as hoteliers fall further behind guest expectations, according to the J.D. Power and Associates 2012 North America Hotel Guest Satisfaction Index StudySM released today. More