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HEADQUARTERS
J.D. Power and Associates
2625 Townsgate Road, Suite 100
Westlake Village, CA 91361
- Phone (805) 418-8000
- Toll-Free (800) 274-5372
2012 North America Hotel Ratings - Upscale
- Award Recipient
-
Hilton Garden Inn
SpringHill Suites
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Hilton Garden Inn | 5 | 3 | 4 | 5 | 5 | 4 | 4 | 4 |
|---|---|---|---|---|---|---|---|---|
| SpringHill Suites | 5 | 5 | 5 | 5 | 3 | 4 | 5 | 5 |
| Aloft | 5 | 3 | 3 | 5 | 5 | 5 | 5 | 4 |
| Courtyard | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 |
| Crowne Plaza Hotels & Resorts | 2 | 3 | 2 | 2 | 3 | 2 | 2 | 2 |
| Delta Hotels and Resorts | 2 | 2 | 2 | 2 | 3 | 3 | 2 | 2 |
| Four Points by Sheraton | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Hotel Indigo | 3 | 3 | 3 | 4 | 2 | 2 | 4 | 3 |
| Hyatt Place | 5 | 3 | 4 | 5 | 2 | 4 | 5 | 5 |
| Radisson | 2 | 2 | 2 | 2 | 3 | 2 | 2 | 2 |
| Wyndham Hotels and Resorts | 3 | 4 | 2 | 3 | 4 | 4 | 3 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Mid Scale Full Service
- Award Recipient
-
Holiday Inn
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Holiday Inn | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 |
|---|---|---|---|---|---|---|---|---|
| Best Western | 4 | 3 | 3 | 4 | 3 | 4 | 4 | 4 |
| Clarion | 2 | 2 | 2 | 2 | 3 | 2 | 2 | 3 |
| Howard Johnson Hotels/Plaza | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Quality | 2 | 3 | 3 | 2 | 2 | 2 | 2 | 2 |
| Ramada Inn/Plaza | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Red Lion Hotels | 3 | 5 | 3 | 3 | 3 | 5 | 3 | 5 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Extended Stay
- Award Recipient
-
Homewood Suites
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Homewood Suites | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 |
|---|---|---|---|---|---|---|---|---|
| Candlewood Suites | 4 | 3 | 3 | 4 | 2 | 4 | 4 | 4 |
| Extended StayAmerica | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Hawthorn Suites by Wyndham | 4 | 3 | 4 | 4 | 2 | 3 | 3 | 4 |
| Homestead Studio Suites Hotels | 2 | 3 | 2 | 2 | 2 | 2 | 2 | 2 |
| Hyatt House | 4 | 3 | 4 | 5 | 4 | 4 | 4 | 4 |
| Residence Inn | 4 | 4 | 4 | 4 | 5 | 4 | 4 | 4 |
| Staybridge Suites | 4 | 4 | 4 | 5 | 5 | 5 | 5 | 4 |
| TownePlace Suites | 4 | 5 | 4 | 4 | 2 | 4 | 4 | 4 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Economy Budget
- Award Recipient
-
Jameson Inn
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Jameson Inn | 5 | 0 | 5 | 5 | 5 | 5 | 5 | 5 |
|---|---|---|---|---|---|---|---|---|
| Americas Best Value Inn | 2 | 3 | 2 | 2 | 3 | 2 | 2 | 2 |
| Days Inn | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 3 |
| Econo Lodge | 3 | 3 | 3 | 3 | 2 | 3 | 3 | 3 |
| Howard Johnson Express/Inns | 4 | 5 | 4 | 4 | 3 | 4 | 3 | 4 |
| Knights Inn | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Microtel Inns & Suites by Wyndham | 4 | 5 | 4 | 4 | 5 | 5 | 4 | 5 |
| Motel 6 | 3 | 3 | 3 | 2 | 3 | 3 | 3 | 3 |
| Red Roof Inn | 4 | 4 | 4 | 4 | 5 | 4 | 4 | 4 |
| Rodeway Inn | 2 | 3 | 2 | 2 | 2 | 3 | 2 | 2 |
| Super 8 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| Travelodge | 3 | 2 | 3 | 3 | 2 | 3 | 3 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Upper Upscale
- Award Recipient
-
Omni Hotels & Resorts
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Omni Hotels & Resorts | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4 |
|---|---|---|---|---|---|---|---|---|
| DoubleTree by Hilton | 2 | 2 | 3 | 2 | 2 | 2 | 2 | 3 |
| Embassy Suites Hotels | 4 | 4 | 4 | 4 | 5 | 4 | 4 | 5 |
| Hilton Hotels & Resorts | 3 | 3 | 3 | 4 | 4 | 3 | 3 | 3 |
| Hyatt Hotels & Resorts | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 2 |
| Marriott Hotels & Resorts | 4 | 5 | 4 | 4 | 3 | 4 | 4 | 4 |
| Renaissance Hotels | 3 | 2 | 3 | 3 | 3 | 3 | 4 | 3 |
| Sheraton Hotels & Resorts | 2 | 3 | 2 | 2 | 2 | 2 | 2 | 2 |
| Westin Hotels & Resorts | 3 | 4 | 3 | 4 | 3 | 3 | 4 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Luxury
- Award Recipient
-
The Ritz-Carlton
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| The Ritz-Carlton | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
|---|---|---|---|---|---|---|---|---|
| Fairmont Hotels & Resorts | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| Four Seasons Hotels and Resorts | 4 | 4 | 4 | 5 | 4 | 5 | 4 | 5 |
| Grand Hyatt/Park Hyatt Hotels | 2 | 3 | 2 | 2 | 2 | 2 | 2 | 2 |
| InterContinental Hotels & Resorts | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| JW Marriott | 4 | 4 | 4 | 4 | 3 | 3 | 3 | 4 |
| Loews Hotels | 2 | 2 | 3 | 2 | 2 | 3 | 2 | 2 |
| W Hotels | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 3 |
| Waldorf Astoria Hotels & Resorts | 3 | 2 | 3 | 3 | 4 | 3 | 4 | 4 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Mid Scale Limited Service
- Award Recipient
-
Drury Hotels
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Drury Hotels | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
|---|---|---|---|---|---|---|---|---|
| AmericInn | 2 | 2 | 2 | 2 | 3 | 3 | 3 | 2 |
| Baymont Inn & Suites | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 3 |
| Comfort Inn | 2 | 2 | 2 | 2 | 3 | 2 | 2 | 2 |
| Comfort Suites | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| Country Inns & Suites | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| Fairfield Inn & Suites | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 |
| Hampton Inn/Suites | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 |
| Holiday Inn Express | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 3 |
| La Quinta Inns & Suites | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| Ramada Limited | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Sleep Inn | 2 | 2 | 3 | 2 | 2 | 2 | 2 | 2 |
| Wingate by Wyndham | 3 | 4 | 3 | 3 | 3 | 3 | 4 | 3 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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While the hotel industry continues to gradually recover from the economic downturn, guest satisfaction with the underlying hotel experience continues to deteriorate as hoteliers fall further behind guest expectations, according to the J.D. Power and Associates 2012 North America Hotel Guest Satisfaction Index StudySM released today. More