2012 Airline Ratings - Traditional

	Overall Satisfaction?	Reservation Experience?	Check-in Experience?	Boarding Experience?	Aircraft Experience?	Staff Experience?	Service Experience?	Cost and Fees Experience?
Alaska Airlines/ Horizon Air	5	5	5	5	4	5	4	4
Air Canada	5	2	3	4	5	4	5	5
American Airlines/ American Eagle	3	3	3	3	3	3	3	3
Continental Airlines	3	4	3	3	3	3	3	3
Delta Air Lines	4	4	4	4	3	4	4	4
US Airways	2	3	3	2	2	2	2	2
United Airlines	2	2	2	2	2	2	3	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Airline Ratings - Low Cost

	Overall Satisfaction?	Reservation Experience?	Check-in Experience?	Boarding Experience?	Aircraft Experience?	Staff Experience?	Service Experience?	Cost and Fees Experience?
JetBlue Airways*	5	3	3	2	5	3	5	3
AirTran Airways	2	2	2	2	2	2	3	2
Frontier Airlines/ Midwest Airlines	2	2	2	2	2	2	3	2
Southwest Airlines	5	5	5	5	3	5	3	5
WestJet	2	2	2	3	4	5	4	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 North America Airline Satisfaction Study

06/13/2012

Although low-cost carriers continue to lead the way in improving passenger satisfaction, traditional carriers still struggle to meet travelers' expectations, according to the J.D. Power and Associates 2012 North America Airline Satisfaction Study^SM released today. More