J.D. Power & Associates travel ratings are your guide to finding which airlines, airports, hotels, and rental car companies ranked highest in J.D. Power consumer studies. All Power Circle Ratings are based on the opinions of a sample of consumers who have used or owned the product or service being rated and are therefore indicative of a typical buying experience.
Highest in Guest Satisfaction Among Extended Stay Hotel Chains:
Highest in Guest Satisfaction Among Mid-Scale Full Service Hotel Chains:
Highest in Guest Satisfaction Among Mid-Scale Limited Service Hotel Chains:
Highest in Guest Satisfaction Among Upper Upscale Hotel Chains:
Highest in Guest Satisfaction Among Upscale Hotel Chains in a Tie:
Passenger satisfaction with the overall service and experience provided by airlines improves to its highest level since 2006, according to the recently released J.D. Power & Associates 2013 North America Airline Satisfaction Study.SM
Overall satisfaction with hotels has increased year over year in Japan, driven primarily by improvements in satisfaction with factors such as guest rooms and the check-in/check-out process, according to the J.D. Power Asia Pacific 2012 Japan Hotel Guest Satisfaction Index StudySM released today. More
While independent travel websites are especially popular for booking flights and hotel reservations, satisfaction is highest among online consumers who use travel websites for booking rental cars and vacation packages.
Satisfaction with the price paid on a travel website drives high overall satisfaction among consumers with their overall website experience, according to the J.D. Power and Associates 2012 Independent Travel Website Satisfaction ReportSM released today. More