2013 Wireless Customer Care Ratings (Volume 1) - Full Service

	Overall Satisfaction?
Verizon Wireless	5
AT&T	3
Sprint Nextel	3
T-Mobile	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2013 Wireless Customer Care Ratings (Volume 1) - Non Contract

	Overall Satisfaction?
MetroPCS	5
Boost Mobile	3
Cricket	2
Net10	2
Straight Talk Wireless	3
TracFone	3
Virgin Mobile	5
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2013 U.S. Wireless Customer Care Full-Service Performance Study--Volume 1 and the 2013 U.S. Wireless Customer Care Non-Contract Performance Study--Volume 1

02/06/2013

Satisfaction with a carrier's customer care service is higher among wireless customers subscribing to data-sharing service plans¹ than it is among those subscribing to more traditional service and data plans, according to the J.D. Power and Associates 2013 U.S. Wireless Customer Care Full-Service Performance Study^SM--Volume 1 and the 2013 U.S. Wireless Customer Care Non-Contract Performance Study^SM--Volume 1, both released today. More