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J.D. Power and Associates

2625 Townsgate Road, Suite 100
Westlake Village, CA 91361

  • Phone (805) 418-8000
  • Toll-Free (800) 274-5372

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2012 Residential Internet Service Provider Ratings - North Central

Award Recipient

WOW!

  Overall Satisfaction? Cost of Service? Billing? Offerings and Promotions? Performance and Reliability? Customer Service?
WOW! 5 5 5 5 5 5
AT&T 4 4 4 4 3 3
CenturyLink 2 3 2 2 2 4
Charter Communications 2 2 3 2 2 3
Cincinnati Bell 4 4 3 3 3 4
Frontier Communications 2 3 2 2 2 2
Insight 3 3 3 2 4 4
Time Warner Cable 3 3 3 3 3 4
XFINITY 3 3 3 4 4 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Residential Internet Service Provider Ratings - West

Award Recipient

Cox Communications

  Overall Satisfaction? Cost of Service? Billing? Offerings and Promotions? Performance and Reliability? Customer Service?
Cox Communications 5 3 5 5 5 5
AT&T 5 5 5 5 3 3
CenturyLink 3 3 2 3 2 3
Charter Communications 2 3 2 2 2 2
Mediacom 2 2 2 2 2 2
Time Warner Cable 3 3 3 3 3 4
Verizon 5 4 4 5 3 3
XFINITY 3 3 3 5 4 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Residential Internet Service Provider Ratings - East

Award Recipient

AT&T

  Overall Satisfaction? Cost of Service? Billing? Offerings and Promotions? Performance and Reliability? Customer Service?
AT&T 5 5 5 5 3 4
Cox Communications 3 3 3 3 3 5
Frontier Communications 2 3 2 2 2 5
Optimum Online 4 4 5 4 3 4
Time Warner Cable 3 3 3 3 3 5
Verizon 4 4 3 4 5 3
XFINITY 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Residential Internet Service Provider Ratings - South

Award Recipient

Bright House Networks

  Overall Satisfaction? Cost of Service? Billing? Offerings and Promotions? Performance and Reliability? Customer Service?
Bright House Networks 5 5 4 4 5 5
AT&T 4 5 4 4 3 3
CenturyLink 2 3 2 2 2 4
Charter Communications 2 2 2 2 2 2
Cox Communications 5 4 5 5 5 4
Insight 2 2 2 2 3 3
Suddenlink 3 3 4 2 2 4
Time Warner Cable 3 2 3 2 3 3
Verizon 4 3 4 5 5 3
Windstream 3 5 3 3 2 4
XFINITY 2 2 2 3 3 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

  • 2012 U.S. Residential Internet Service Provider Satisfaction Study

    As efficient network technologies employing fiber optics and hybrid fiber/coax diminish outages and increase bandwidth speed, customers utilizing DSL technology face reliability issues and worse-than-expected network speed, according to the J.D. Power and Associates 2012 U.S. Residential Internet Service Provider Satisfaction StudySM released today.

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