2012 Television Service Ratings - North Central

Award Recipient: WOW!

WOW! (Wide Open West)

	Overall Satisfaction?	Performance?	Cost of Service?	Programming?	Offerings?	Billing?	Customer Service?
WOW!	5	5	5	3	4	5	5
WOW! (Wide Open West)	5	5	5	4	5	5
AT&T U-verse	5	5	4	4	5	5	4
Bright House Networks	3	4	3	3	2	4	4
Charter Communications	2	2	2	2	2	2	2
DIRECTV	5	5	4	5	5	5	4
DISH Network	4	4	4	4	4	5	4
Insight Communications	3	3	3	3	3	3	4
Time Warner Cable	3	3	3	3	3	3	3
XFINITY (Comcast)	2	2	2	3	2	2	3
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Television Service Ratings - East

Award Recipient: Verizon FiOS

	Overall Satisfaction?	Performance?	Cost of Service?	Programming?	Offerings?	Billing?	Customer Service?
Verizon FiOS	5	5	5	5	5	4	4
Cox Communications	3	3	3	2	3	3	4
DIRECTV	4	4	4	5	4	4	5
DISH Network	5	4	5	4	4	5	5
Time Warner Cable	2	2	2	2	2	2	2
XFINITY (Comcast)	2	3	2	3	2	2	2
iO TV (Cablevision)	4	3	4	3	4	4	4
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Television Service Ratings - West

Award Recipient: DISH Network

	Overall Satisfaction?	Performance?	Cost of Service?	Programming?	Offerings?	Billing?	Customer Service?
DISH Network	5	5	4	5	5	5	5
AT&T U-verse	5	4	5	4	5	5	3
Charter Communications	2	2	2	2	2	2	2
Cox Communications	3	3	3	3	3	4	3
DIRECTV	5	5	4	5	5	4	5
Mediacom Communications	2	2	2	2	2	2	2
Time Warner Cable	2	2	3	3	2	3	3
Verizon FiOS	5	5	4	4	5	4	3
XFINITY (Comcast)	3	3	2	3	3	2	3
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Television Service Ratings - South

Award Recipient: DIRECTV

	Overall Satisfaction?	Performance?	Cost of Service?	Programming?	Offerings?	Billing?	Customer Service?
DIRECTV	5	4	4	5	5	5	5
AT&T U-verse	5	4	5	5	5	5	4
Bright House Networks	3	3	3	3	3	3	4
Charter Communications	2	2	2	2	2	2	2
Cox Communications	3	3	2	2	2	3	3
DISH Network	4	4	4	4	4	4	4
Insight Communications	2	2	2	2	2	2	2
Suddenlink	2	2	3	2	2	2	4
Time Warner Cable	2	2	2	2	2	2	2
Verizon FiOS	4	5	4	4	4	4	4
XFINITY (Comcast)	2	2	2	3	3	2	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 U.S. Residential Television Service Provider Satisfaction Study

10/15/2012

Premium television package subscribers are more loyal and more likely to purchase additional products from their television provider than are subscribers with basic and expanded basic programming packages, according to the J.D. Power and Associates 2012 U.S. Residential Television Service Provider Satisfaction Study^SM released today. More