JDPower Panel Client Login
J.D. Power and Associates
Consumer Ratings & Awards

INDUSTRIES

Research Vehicles

Awards

Certified & Distinguished Programs

J.D. Power Panel

Earn free rewards by giving your opinion
Join the J.D. Power Panel
Business Services

Contact

Contact J.D. Power

Global

News & Events

Press releases

Latest Press Releases

View All

Events

View All
About

HEADQUARTERS

J.D. Power and Associates

2625 Townsgate Road, Suite 100
Westlake Village, CA 91361

  • Phone (805) 418-8000
  • Toll-Free (800) 274-5372

Contact

Contact J.D. Power
Global

Global

2012 Telephone Service Provider Ratings - North Central

Award Recipient

WOW!

  Overall Satisfaction? Cost? Billing? Offerings? Performance? Customer Service?
WOW! 5 5 5 5 5 5
AT&T 3 3 4 3 4 3
CenturyLink 3 3 2 2 3 3
Charter Communications 3 3 2 3 3 2
Cincinnati Bell 4 4 4 5 4 2
Frontier Communications 2 2 2 2 2 2
Time Warner Cable 3 3 3 3 2 3
XFINITY 3 3 3 4 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Telephone Service Provider Ratings - East

Award Recipient

Optimum Voice

  Overall Satisfaction? Cost? Billing? Offerings? Performance? Customer Service?
Optimum Voice 5 5 5 5 3 5
AT&T 3 4 3 2 2 4
Cox Communications 3 2 3 2 3 4
Frontier Communications 2 2 2 2 2 3
Time Warner Cable 2 2 2 2 3 4
Verizon 4 4 4 4 5 2
XFINITY 2 2 2 3 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Telephone Service Provider Ratings - West

Award Recipient

Cox Communications

  Overall Satisfaction? Cost? Billing? Offerings? Performance? Customer Service?
Cox Communications 5 5 5 5 5 5
AT&T 3 3 3 2 2 2
CenturyLink 2 2 2 2 3 2
Charter Communications 2 2 2 2 2 2
Time Warner Cable 3 3 3 2 3 3
Verizon 3 5 3 4 3 3
XFINITY 4 3 3 4 4 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Telephone Service Provider Ratings - South

Award Recipient

Bright House Networks

  Overall Satisfaction? Cost? Billing? Offerings? Performance? Customer Service?
Bright House Networks 5 5 5 5 5 5
AT&T 3 3 3 5 4 3
CenturyLink 2 2 2 2 2 3
Charter Communications 2 3 2 2 2 2
Cox Communications 3 3 4 3 3 4
Time Warner Cable 2 3 2 2 2 2
Verizon 4 4 4 4 5 3
Windstream 3 4 3 2 3 4
XFINITY 3 3 3 3 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

  • 2012 U.S. Residential Telephone Customer Satisfaction Study

    Both Generation Y and Pre-Boomer customers are significantly more satisfied with their home telephone service than customers in other generational groups, but for very different reasons, according to the J.D. Power and Associates 2012 U.S. Residential Telephone Customer Satisfaction StudySM released today.

Advertisement