2012 Business Telecom Wireless Ratings - VSB (Very Small Business)

	Overall Satisfaction?	Performance and Reliability?	Sales Representatives/Account Executives?	Billing?	Cost of Service?	Offerings and Promotions?	Customer Service?
Verizon Wireless	5	5	5	4	3	5	3
AT&T	2	2	2	2	2	2	2
Sprint Nextel	4	3	3	5	5	4	3
T-Mobile	4	3	2	3	5	3	5
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Business Telecom Wireless Ratings - SMB (Small and Midsize Business)

	Overall Satisfaction?	Performance and Reliability?	Sales Representatives/Account Executives?	Billing?	Cost of Service?	Offerings and Promotions?	Customer Service?
Verizon Wireless	5	5	3	4	3	5	5
AT&T	2	2	2	2	2	2	2
Sprint Nextel	3	2	5	5	5	2	5
T-Mobile	3	2	3	3	5	2	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 U.S. Business Wireless Satisfaction Study

04/26/2012

Wireless network quality issues are causing more business customers to call their carrier to report problems and ask questions, according to the J.D. Power and Associates 2012 U.S. Business Wireless Satisfaction Study^SM released today. More