2012 Business Telecom Data Ratings - VSB (Very Small Business)

Award Recipient: Optimum Business

	Overall Satisfaction?	Performance and Reliability?	Offerings and Promotions?	Cost of Service?	Sales Reps and Account Executives?	Billing?	Customer Service?
Optimum Business	5	4	5	5	4	5	4
AT&T	3	2	3	3	3	3	3
CenturyLink	3	3	2	3	3	3	5
Charter	4	4	4	4	3	3	4
Comcast	3	3	3	3	2	3	2
Cox Communications	4	5	4	4	5	5	5
Frontier Communications	2	2	2	2	2	2	2
Time Warner Cable	3	3	2	3	3	3	4
Verizon	4	4	4	3	4	3	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Business Telecom Data Ratings - SMB (Small and Midsize Business)

Award Recipient: Cox Communications

	Overall Satisfaction?	Performance and Reliability?	Offerings and Promotions?	Cost of Service?	Sales Reps and Account Executives?	Billing?	Customer Service?
Cox Communications	5	5	4	5	5	5	5
AT&T	2	2	2	2	2	2	3
CenturyLink	3	3	2	3	4	3	4
Charter	3	3	2	3	4	3	3
Comcast	4	4	2	4	3	4	4
Optimum Business	4	4	4	4	4	4	5
Time Warner Cable	4	4	4	4	4	4	4
Verizon	4	3	5	3	4	4	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Business Telecom Data Ratings - LE (Large Enterprise)

Award Recipient: AT&T

	Overall Satisfaction?	Performance and Reliability?	Offerings and Promotions?	Cost of Service?	Sales Reps and Account Executives?	Billing?	Customer Service?
AT&T	5	5	5	5	5	3	3
CenturyLink	2	2	2	2	2	2	3
Comcast	3	5	3	3	3	4	5
Time Warner Cable	3	5	2	2	3	5	2
Verizon	3	2	3	3	3	3	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Business Data Satisfaction Study

05/17/2012

Among business data customers, 18 percent are leveraging remote offerings, such as hosted and cloud-based services, up from 12 percent in 2011, according to the J.D. Power and Associates 2012 Business Data Satisfaction Study.^SM More