Telecom
J.D. Power & Associates ratings are your guide to finding which wireless devices, as well as Internet, television, and phone service providers ranked highest in J.D. Power consumer studies. All Power Circle Ratings are based on the opinions of a sample of consumers who have used or owned the product or service being rated and are therefore indicative of a typical buying experience.
Telecom Studies
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2013 Australia Wireless Network Quality Ratings
- Award Recipients
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Telstra
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2012 Business Telecom Data Ratings
- Award Recipients
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AT&T - LE (Large Enterprise)
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Cox Communications - SMB (Small and Midsize Business)
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Optimum Business - VSB (Very Small Business)
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2012 Business Telecom Wireless Ratings
- Award Recipients
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Verizon Wireless - SMB (Small and Midsize Business)
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Verizon Wireless - VSB (Very Small Business)
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2012 Residential Internet Service Provider Ratings
- Award Recipients
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WOW! - North Central
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Highest in Customer Satisfaction Among High-Speed Internet Service Providers in the South Region:
Bright House Networks - South
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Cox Communications - West
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AT&T - East
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2012 Telephone Service Provider Ratings
- Award Recipients
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Optimum Voice - East
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WOW! - North Central
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Highest in Residential Telephone Customer Satisfaction in the South Region:
Bright House Networks - South
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Cox Communications - West
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2012 Television Service Ratings
- Award Recipients
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Verizon FiOS - East
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WOW! (Wide Open West) - North Central
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DIRECTV - South
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DISH Network - West
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WOW! - North Central
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2013 Wireless Customer Care Ratings (Volume 1)
- Award Recipients
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Highest Ranked Customer Service Performance among Full Service Wireless Providers:
Verizon Wireless - Full Service
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MetroPCS - Non Contract
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2013 Wireless Network Quality Ratings (Volume 1)
- Award Recipients
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U.S. Cellular - North Central
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Verizon Wireless - Northeast
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Verizon Wireless - Southeast
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Verizon Wireless - Southwest
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Verizon Wireless - West
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Verizon Wireless - Mid Atlantic
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2013 Wireless Purchase Experience Ratings (Volume 1)
- Award Recipients
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Sprint Nextel - Full Service
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Highest Satisfaction with the Purchase Experience among Non-Contract Wireless Providers:
Boost Mobile - Non Contract
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Related Articles
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For the first time, satisfaction with the purchase experience is higher among wireless customers in Canada who use their carrier's online self-service options than among those who use the traditional call centre service and in-store customer care options, according to the recently released J.D Power & Associates 2013 Canadian Wireless Total Ownership Experience Study.SM
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For the first time, satisfaction is notably higher among wireless customers who use online self-service channels for both service and sales issues than among those who use the traditional call centres and in-store channels, according to the J.D Power & Associates 2013 Canadian Wireless Total Ownership Experience StudySM released today. More
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As more households continue to adopt tablets, the act of sharing these devices has substantial influence on the purchase-decision process and on future brand selection, according to the J.D. Power and Associates 2013 U.S. Tablet Satisfaction StudySM--Volume 1 released today. More
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As the wireless services industry grows increasingly competitive and 4G service becomes more prevalent, the gap in network quality performance between the highest- and lowest-ranked carriers has narrowed compared with 2012, according to the J.D. Power and Associates 2013 Australia Wireless Network Quality StudySM released today. More
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Overall satisfaction among smartphone customers increases significantly as manufacturers continue to improve styling, feature sets, usability and software, according to the J.D. Power and Associates 2013 U.S. Wireless Smartphone Satisfaction StudySM--Volume 1 and the J.D. Power and Associates 2013 U.S. Wireless Traditional Mobile Phone Satisfaction StudySM--Volume 1, both released today. More