Telecom
J.D. Power and Associates ratings are your guide to finding which wireless devices, as well as Internet, television, and phone service providers ranked highest in J.D. Power consumer studies. All Power Circle Ratings are based on the opinions of a sample of consumers who have used or owned the product or service being rated and are therefore indicative of a typical buying experience.
Telecom Studies
-
2012 Australia Wireless Network Quality Ratings
- Award Recipients
-
-
Highest in Wireless Network Quality Performance:
Telstra
-
-
2012 Business Telecom Data Ratings
- Award Recipients
-
-
AT&T - LE (Large Enterprise)
-
Cox Communications - SMB (Small and Midsize Business)
-
Optimum Business - VSB (Very Small Business)
-
-
2012 Business Telecom Wireless Ratings
- Award Recipients
-
-
Verizon Wireless - SMB (Small and Midsize Business)
-
Verizon Wireless - VSB (Very Small Business)
-
-
2012 Residential Internet Service Provider Ratings
- Award Recipients
-
-
WOW! - North Central
-
Highest in Customer Satisfaction Among High-Speed Internet Service Providers in the South Region:
Bright House Networks - South
-
Cox Communications - West
-
AT&T - East
-
-
2012 Telephone Service Provider Ratings
- Award Recipients
-
-
Optimum Voice - East
-
WOW! - North Central
-
Highest in Residential Telephone Customer Satisfaction in the South Region:
Bright House Networks - South
-
Cox Communications - West
-
-
2012 Television Service Ratings
- Award Recipients
-
-
Verizon FiOS - East
-
WOW! (Wide Open West) - North Central
-
DIRECTV - South
-
DISH Network - West
-
WOW! - North Central
-
-
2013 Wireless Customer Care Ratings (Volume 1)
- Award Recipients
-
-
Highest Ranked Customer Service Performance among Full Service Wireless Providers:
Verizon Wireless - Full Service
-
MetroPCS - Non Contract
-
-
2013 Wireless Network Quality Ratings (Volume 1)
- Award Recipients
-
-
U.S. Cellular - North Central
-
Verizon Wireless - Northeast
-
Verizon Wireless - Southeast
-
Verizon Wireless - Southwest
-
Verizon Wireless - West
-
Verizon Wireless - Mid Atlantic
-
-
2013 Wireless Purchase Experience Ratings (Volume 1)
- Award Recipients
-
-
Sprint Nextel - Full Service
-
Highest Satisfaction with the Purchase Experience among Non-Contract Wireless Providers:
Boost Mobile - Non Contract
-
Related Articles
-
Network speed is an important driver of customer satisfaction with their wireless carrier's performance. Moreover, customers who experience faster and more consistent network speeds spend considerably more on their wireless service plans.
More -
Wireless customers who experience faster and more consistent network speeds spend considerably more on their wireless service plans, according to the J.D. Power and Associates 2013 U.S. Wireless Network Quality Performance StudySM--Volume 1 released today.
More -
Customer satisfaction with their wireless purchase experience is higher among those with a 4G-enabled device than among those with a less technologically advanced device, according to the recently released J.D. Power and Associates 2013 U.S. Wireless Full-Service Purchase Experience StudySM--Volume 1 and 2013 U.S. Wireless Non-Contract Purchase Experience StudySM--Volume 1.
More -
Satisfaction with their purchase experience is higher among wireless customers who own a 4G-enabled device than among those who own a less technologically advanced device, according to the J.D. Power and Associates 2013 U.S. Wireless Full-Service Purchase Experience StudySM--Volume 1 and the 2013 U.S. Wireless Non-Contract Purchase Experience StudySM--Volume 1, both released today.
More -
Customer satisfaction with their wireless carrier's customer care service is higher among those who subscribe to a mobile data-sharing plan than among customers who subscribe to more traditional service and data plans, according to the recently released J.D. Power and Associates 2013 U.S. Wireless Customer Care Full-Service Performance StudySM--Volume 1 and the J.D. Power and Associates 2013 U.S. Wireless Customer Care Non-Contract Performance StudySM--Volume 1.
More