2012 Online Flower Retailer Satisfaction Report

	Overall Satisfaction?	Website/Online Store?	Usefulness of Information?	Variety of Merchandise?	In-Stock Availability of Merchandise?	Online Store Services and Delivery?	Competitiveness of Pricing?	Customer Service?
ProFlowers.com	5	5	5	5	5	5	5	5
1800Flowers.com	3	3	3	3	3	3	2	3
BloomsToday.com	2	2	2	2	2	2	3	2
FTD.com	3	3	3	3	3	3	2	3
FlowerDeliveryExpress.com	2	2	2	2	2	2	2	5
FromYouFlowers.com	2	2	2	2	2	2	2	2
JustFlowers.com	3	5	3	3	3	3	4	4
Teleflora.com	3	3	5	3	2	3	2	3
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Online Flower Retailer Satisfaction Report

12/11/2012

Consumers most often select an online flower retailer based on their past experience with the brand, which is closely followed by price, according to the J.D. Power and Associates 2012 Online Flower Retailer Satisfaction Report^SM released today. More

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