2012 Online Shoe Retailer Satisfaction Report

	Overall Satisfaction?	Website/Online Store?	Usefulness of Information?	Variety of Merchandise Offered?	In-Stock Availability of Merchandise?	Online Store Services and Delivery?	Competitiveness of Pricing?	Contact with Customer Service?
Zappos.com	5	5	5	5	5	5	3	5
6pm.com	3	3	3	3	2	3	5	2
DSW.com	3	3	3	3	3	3	2	4
Famousfootwear.com	3	3	3	3	3	2	3	0
JustFab.com	2	3	2	2	2	2	3	2
OnlineShoes.com	4	4	3	4	5	4	3	0
Payless.com	2	2	2	2	2	2	3	2
ShoeDazzle.com	2	3	2	2	2	2	3	2
Shoebuy.com	4	3	3	4	4	3	4	3
Shoes.com	3	2	2	3	4	2	2	0
endless.com	5	5	5	5	4	5	4	0
Scoring Legend Among the best Better than most About average The rest
Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. Factor not shown due to insufficient sample size

2012 Online Shoe Retailer Satisfaction Report

12/04/2012

While price is a primary stated reason consumers choose an online shoe retailer, analysis of the data reveals that online store services and delivery--which includes ease of placing an order, variety of delivery options and speed of delivery--is the main driver of overall satisfaction, according to the J.D. Power and Associates 2012 Online Shoe Retailer Satisfaction Report^SM released today. More

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