2012 Online Apparel Retailer Satisfaction Report

	Overall Satisfaction?	Website/Online Store?	Usefulness of Information?	Variety of Merchandise Offered?	In-Stock Availability of Merchandise?	Online Store Services and Delivery?	Competitiveness of Pricing?	Contact with Customer Service?
LLBean.com	5	3	5	3	5	5	3	5
AE.com (American Eagle)	2	3	3	2	2	3	3	3
Abercrombie.com	2	2	2	2	2	2	2	2
Aeropostale.com	3	2	2	3	3	3	4	3
ColdwaterCreek.com	2	3	3	3	2	3	2	0
Forever21.com	5	5	3	5	2	3	5	2
GAP.com	4	5	4	3	4	3	4	4
LandsEnd.com	5	4	5	3	4	4	3	5
LaneBryant.com	2	2	2	2	2	2	2	2
OldNavy.com	3	2	2	3	3	3	5	3
RalphLauren.com	3	3	3	4	4	3	2	3
VictoriasSecret.com	3	4	4	4	2	3	2	3
Scoring Legend Among the best Better than most About average The rest
Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. Factor not shown due to insufficient sample size

2012 Online Apparel Retailer Satisfaction Report

11/21/2012

Satisfaction with online apparel retailers is significantly lower among online shoppers between the ages of 18 and 24 than among those 55 years of age and older, according to the J.D. Power and Associates 2012 Online Apparel Retailer Satisfaction Report^SM released today. More

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