2012 Online General Merchandise Retailer Satisfaction Report

	Overall Satisfaction?	Website/Online Store?	Usefulness of Information?	Variety of Merchandise Offered?	In-Stock Availability of Merchandise?	Online Store Services and Delivery?	Competitiveness of Pricing?	Contact with Customer Service?
Amazon.com	5	5	5	5	5	5	5	4
JCPenney.com	2	3	3	2	2	2	2	5
Kmart.com	2	2	2	2	2	2	2	0
Kohls.com	3	3	2	3	3	3	3	5
Macys.com	3	3	3	3	3	3	2	3
Overstock.com	4	4	4	3	4	5	5	5
Sears.com	2	2	2	2	2	2	2	2
Target.com	2	2	2	2	2	2	2	2
Walmart.com	3	3	3	3	3	3	4	3
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Online General Merchandise Retailer Satisfaction Report

11/15/2012

When shopping online, consumers shop for the best price and rely on previous personal experience with a retailer before making a purchase decision, according to the J.D. Power and Associates 2012 Online General Merchandise Retailer Satisfaction Report^SM released today. More

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