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J.D. Power and Associates

2625 Townsgate Road, Suite 100
Westlake Village, CA 91361

  • Phone (805) 418-8000
  • Toll-Free (800) 274-5372

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2012 Specialty Coffee Retailer Ratings

Award Recipient

Dutch Bros. Coffee

  Overall Satisfaction? Staff? Merchandise? Pricing? Facility? Sales and Promotions?
Dutch Bros. Coffee 5 5 2 5 3 5
Caribou Coffee 3 4 3 3 4 3
Peet's Coffee & Tea 2 2 3 3 2 2
Seattle's Best Coffee 3 2 3 4 3 4
Starbucks Coffee 3 4 5 2 5 3
The Coffee Bean & Tea Leaf 2 2 2 3 3 2
Tully's Coffee 4 3 3 4 4 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

  • 2012 Specialty Coffee Retailer Satisfaction Report

    Staff, more than price or merchandise offerings, is key to driving higher satisfaction among specialty coffee customers, according to the J.D. Power and Associates 2012 Specialty Coffee Retailer Satisfaction ReportSM released today.

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