04/05/2013

A friendly and knowledgeable staff is the most important driver of customer satisfaction for specialty coffee retailers, according to the recently released J.D. Power and Associates 2013 Specialty Coffee Retailer Satisfaction Report.^SM
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03/11/2013

Membership in a club associated with a sporting goods retailer is correlated with higher levels of customer satisfaction, according to the recently released J.D. Power and Associates 2013 Sporting Goods Retailer Satisfaction Report.^SM
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12/11/2012

A prior relationship is the most-often-cited consideration in choosing an online flower retailer, according to the recently released J.D. Power and Associates 2012 Online Flower Retailer Satisfaction Report.^SM
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12/06/2012

Online store services and delivery is the primary factor driving customer satisfaction with online shoe retailers, even more so than price, according to the J.D. Power and Associates 2012 Online Shoe Retailer Satisfaction Report.^SM
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11/21/2012

Younger shoppers are more critical and exacting of online apparel retailers than their older counterparts, according to the recently released J.D. Power and Associates 2012 Online Apparel Retailer Satisfaction Report.^SM
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