Ratings

Power Circle Ratings provide consumers with a quick and easy way to compare products and services. All Ratings are based on the opinions of consumers who have actually used or owned the product or service being rated and not the opinions or preferences of J.D. Power or its analysts.  Since the Ratings are based on J.D. Power research studies that survey a representative sample of owners, they are indicative of what typical buyers may experience.

PowerCircle Ratings Viewer

View the results of any of our studies by choosing the industry, category, specific rating, and segment/region (if applicable) below.

2011 Self-Directed Investor Satisfaction Study

Award Recipient: USAA

Self Directed Investor Firm Ratings

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Ratings FactorsCompanies
Displaying Companies:
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Account Offerings
Information Resources
Account Information
Trading Charges and Fees
Interaction
Overall Satisfaction
Award Recipient USAA
5
5
5
4
5
5
Charles Schwab & Co.,Inc. E*TRADE Financial Fidelity Investments Merrill Edge Scottrade ShareBuilder from ING Direct T. Rowe Price TD Ameritrade (Ameritrade) Vanguard Wells Fargo Investments/Wells Trade
4 3 3 2 3 3 4 3 4 2
4 4 3 2 4 2 3 3 3 2
4 3 3 2 4 3 3 3 4 2
4 3 3 2 5 4 3 3 4 2
4 3 3 2 4 3 3 3 4 2
4 3 3 2 4 3 3 3 4 2

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

Scoring Legend

  • 5 Among the best
  • 4 Better than most
  • 3 About average
  • 2 The rest
Learn more about J.D. Power Circle Ratings