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About
HEADQUARTERS
J.D. Power and Associates
2625 Townsgate Road, Suite 100
Westlake Village, CA 91361
- Phone (805) 418-8000
- Toll-Free (800) 274-5372
Certified + Distinguished Programs
Available for contact centers, technology companies, hospitals, and insurance agencies, the J.D. Power and Associates certification and distinguished programs help consumers and B2B customers identify product and service providers that deliver an outstanding customer experience.
Call Center
Identify and focus on critical areas of customer satisfaction by utilizing best practices aligned with customer needs.
Hospital
Recognizing hospitals that achieve the highest levels of satisfaction, based on patients' perceptions and opinions.
Insurance Agency
Providing insurance carriers with the opportunity to measure and compare how well their agencies deliver customer satisfaction.
Certified + Distinguished Programs
Based on ongoing, cross-industry customer feedback, J.D. Power and Associates provides businesses with opportunities to pursue top performance certification. These distinguished certification programs are designed to help businesses at a local and national level improve their operations through a combination of voice-of-the-customer feedback and other relevant measures such as a rigorous on-site evaluation of customer service processes. Companies must attain a high level of performance in sales and/or service excellence as compared to a national benchmark to become recognized.
Call Center Certification
For call centers seeking to distinguish themselves in this highly competitive market, recognition through the J.D. Power and Associates Call Center Certification ProgramSM sends a clear and unequivocal message that a call center is professionally managed, has effective, reliable processes, and is focused on providing the highest levels of customer satisfaction on a consistent basis.
Certified Call Center Program for Outsourcers
The J.D. Power Certified Call Center Program for Outsourcers sends a clear and unequivocal message to the marketplace that your call center provides the highest quality of customer service to the end consumer. Certification from J.D. Power and Associates, a globally renowned leader in customer satisfaction, is designed to underscore your commitment to customer satisfaction and differentiate your company from your competitors.Certified Technology Service & Support
The J.D. Power and Associates Certified Technology Service and Support (CTSS) ProgramSM enables enterprise customers to gain confidence in customer service operations before they make purchasing decisions. Jointly developed by J.D. Power and Associates and the Technology Services Industry Association (TSIA), the CTSS program sets a new standard for excellence in service and support addressing the critical challenges that service organizations face in today's highly competitive market.
Distinguished Hospital
The J.D. Power and Associates Distinguished Hospital ProgramSM provides hospitals with the opportunity to measure and compare patient satisfaction against established national service performance benchmarks. Hospitals that meet or exceed qualifying criteria-established by J.D. Power's benchmark research-are eligible for recognition as distinguished hospitals for service excellence.
Distinguished Insurance Agency
In today's highly competitive insurance market, insurers and their agents must find unique and meaningful ways to differentiate themselves. The J.D. Power and Associates Distinguished Insurance Agency ProgramSM supports these organizations in their local markets.