2012 U.S. Auto Claims Ratings

	Overall Satisfaction?	First Notice of Loss (FNOL)?	Service Interaction?	Appraisal?	Repair Process?	Rental Car Experience?	Settlement?
Amica Mutual	4	5	4	4	3	3	5
Auto-Owners Insurance	5	4	5	4	5	2	5
NJM Insurance Co.*	5	5	4	5	5	5	5
USAA**	5	5	3	5	3	3	5
Allstate	4	3	4	5	3	3	4
American Family	4	4	4	4	3	3	4
Automobile Club of Southern California (AAA)	4	4	3	3	3	4	4
COUNTRY	4	4	4	4	5	5	4
Erie Insurance	4	4	4	5	5	3	4
State Farm	4	4	4	3	4	3	4
The Hartford	4	4	3	3	5	2	4
Automobile Club Group (AAA)	3	3	2	2	3	3	3
AAA NCNU Insurance Exchange (Formerly CSAA)	3	3	3	3	3	3	3
Farmers	3	3	3	3	3	3	3
GEICO	3	3	2	3	2	4	3
GMAC	3	2	3	3	3	3	3
Liberty Mutual	3	3	3	3	3	3	3
MetLife	3	3	2	3	3	2	3
Nationwide	3	3	3	3	3	3	3
Progressive	3	3	3	3	2	3	3
Safeco	3	3	3	3	3	3	3
The Hanover	3	2	3	3	3	4	3
Travelers	3	3	3	4	3	3	3
21st Century	2	2	2	3	3	4	2
Commerce	2	2	2	2	2	4	2
Encompass	2	2	3	2	3	3	2
Esurance	2	2	2	2	2	2	2
Mercury	2	2	3	3	2	3	2
Scoring Legend Among the best Better than most About average The rest
Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members,State of New Jersey employees,NJM's previously insured drivers,and/or previous/current auto/homeowner policyholders,and therefore is not included in the rankings. **USAA is an insurance provider open only to U.S. military personnel and their families,and therefore is not included in the rankings.

2012 U.S. Auto Claims Satisfaction Study

10/29/2012

Claimant satisfaction with their auto claims experience has increased from last year, driven primarily by an improvement in their perceptions of the fairness of settlement terms, according to the J.D. Power and Associates 2012 U.S. Auto Claims Satisfaction Study^SM released today. More

INDUSTRIES