2012 U.S. Auto Claims Ratings

	Overall Satisfaction?	First Notice of Loss (FNOL)?	Service Interaction?	Appraisal?	Repair Process?	Rental Car Experience?	Settlement?
Auto-Owners Insurance	5	4	5	4	5	2	5
21st Century	2	2	2	3	3	4	2
AAA NCNU Insurance Exchange (Formerly CSAA)	3	3	3	3	3	3	3
Allstate	4	3	4	5	3	3	4
American Family	4	4	4	4	3	3	4
Amica Mutual	4	5	4	4	3	3	5
Automobile Club Group (AAA)	3	3	2	2	3	3	3
Automobile Club of Southern California (AAA)	4	4	3	3	3	4	4
COUNTRY	4	4	4	4	5	5	4
Commerce	2	2	2	2	2	4	2
Encompass	2	2	3	2	3	3	2
Erie Insurance	4	4	4	5	5	3	4
Esurance	2	2	2	2	2	2	2
Farmers	3	3	3	3	3	3	3
GEICO	3	3	2	3	2	4	3
GMAC	3	2	3	3	3	3	3
Liberty Mutual	3	3	3	3	3	3	3
Mercury	2	2	3	3	2	3	2
MetLife	3	3	2	3	3	2	3
NJM Insurance Co.*	5	5	4	5	5	5	5
Nationwide	3	3	3	3	3	3	3
Progressive	3	3	3	3	2	3	3
Safeco	3	3	3	3	3	3	3
State Farm	4	4	4	3	4	3	4
The Hanover	3	2	3	3	3	4	3
The Hartford	4	4	3	3	5	2	4
Travelers	3	3	3	4	3	3	3
USAA**	5	5	3	5	3	3	5
Scoring Legend Among the best Better than most About average The rest
Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members,State of New Jersey employees,NJM's previously insured drivers,and/or previous/current auto/homeowner policyholders,and therefore is not included in the rankings. **USAA is an insurance provider open only to U.S. military personnel and their families,and therefore is not included in the rankings.

2012 U.S. Auto Claims Satisfaction Study

10/29/2012

Claimant satisfaction with their auto claims experience has increased from last year, driven primarily by an improvement in their perceptions of the fairness of settlement terms, according to the J.D. Power and Associates 2012 U.S. Auto Claims Satisfaction Study^SM released today. More

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