2012 Auto Insurance Purchase Experience

	Overall Purchase Experience?	Policy Offerings?	Price?	Local Agent?	Call Center Representative?	Insurer Website?
The Hartford	5	5	5	3	5	3
21st Century	3	3	4	0	3	3
AAA NCNU Insurance Exchange (formerly CSAA)	2	3	2	3	0	0
Allied	3	3	2	3	0	0
Allstate	2	3	2	3	2	3
American Family	4	4	3	5	0	0
Ameriprise	3	3	4	0	3	0
Amica Mutual	4	4	4	0	4	0
Auto Club Group	4	4	4	3	3	0
Auto-Owners Insurance	3	3	2	4	0	0
Automobile Club of Southern California	3	3	3	3	2	0
Erie Insurance	4	3	3	4	0	0
Esurance	3	3	3	0	3	5
Farmers	3	3	2	3	0	0
GEICO	3	4	4	3	3	3
GMAC	2	2	2	2	2	0
Liberty Mutual	4	4	4	4	4	2
Mercury	2	2	3	2	0	0
MetLife	4	3	4	4	3	0
Nationwide	4	4	3	4	4	5
Progressive	2	3	2	2	4	5
Safeco	3	3	4	3	3	0
State Farm	4	4	3	4	0	0
Travelers	3	2	4	2	3	2
USAA	5	5	5	0	5	5
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 U.S. Insurance Shopping Study

04/29/2012

The auto insurance shopping rate has reached the lowest point in the past five years, with only 25 percent of insurance customers indicating they shopped for a new insurer in the past 12 months, down eight percentage points from 2011, according to the J.D. Power and Associates 2012 U.S. Insurance Shopping Study^SM released today More

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