2012 Property Claims Satisfaction Ratings

	Overall Satisfaction?	First Notice of Loss?	Service Interaction?	Estimation Process?	Repair Process?	Settlement?
Amica Mutual	5	5	5	5	4	5
Allstate	3	3	3	3	3	3
American Family	4	4	4	3	3	3
Auto-Owners Insurance	4	4	5	4	4	4
Automobile Club of Southern California (ACSC)	4	4	3	4	3	4
CHUBB	4	3	5	3	3	4
COUNTRY	4	4	3	4	2	4
Erie Insurance	4	4	4	3	3	4
Farmers	3	3	3	3	2	2
Liberty Mutual	3	3	2	3	2	3
MetLife	3	3	3	2	3	3
NCNU Insurance Exchange (formerly CSAA)	4	3	3	2	3	4
Nationwide	4	4	4	5	4	4
Safeco	3	3	3	4	3	3
State Farm	4	4	4	3	3	3
The Hanover	2	3	4	2	2	2
The Hartford	3	4	2	3	5	3
Travelers	3	3	3	3	3	3
USAA	5	5	3	5	5	5
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 U.S. Property Claims Satisfaction Study

04/01/2012

Despite a record number of catastrophic storms and some of the largest payouts ever in the U.S. property insurance industry in 2011, overall customer satisfaction with the property claims experience has significantly increased from last year, according to the J.D. Power and Associates 2012 U.S. Property Claims Satisfaction Study^SM released today. More

INDUSTRIES