2012 Homeowners Insurance Provider Ratings

	Overall Satisfaction?	Policy Offerings?	Pricing?	Billing and Payment?	Contacting the Insurer?
Amica Mutual	5	5	5	5	5
AAA NCNU Insurance Exchange (Formerly CSAA)	3	3	3	3	2
Allstate	3	3	3	3	3
American Family	4	4	4	4	4
Auto-Owners Insurance	4	3	3	3	4
Automobile Club Group (ACG)	3	3	3	3	2
Automobile Club of Southern California (ACSC)	4	5	4	4	3
CHUBB	4	3	3	4	4
COUNTRY	3	4	3	3	3
Cincinnati Insurance	4	3	4	3	4
Encompass	3	3	3	3	4
Erie Insurance	4	4	4	4	4
Farmers	2	2	2	2	2
Liberty Mutual	2	3	2	3	2
Mercury	3	3	4	3	2
MetLife	2	2	3	2	2
Nationwide	4	4	4	4	4
Safeco	3	3	3	3	3
Shelter	4	4	3	4	4
State Farm	4	4	3	4	4
The Hanover	3	2	3	3	3
The Hartford	3	3	3	4	3
Travelers	2	2	2	2	2
USAA	5	5	5	5	5
Scoring Legend Among the best Better than most About average The rest
Please note that jdpower.com Ratings may not include all information used to determine J.D. Power and Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings. Additional carriers profiled, but not rank/award eligible due to market share criteria, localized availability, and/or not meeting minimum sample requirements are: Alfa Insurance, American National Property & Casualty (ANPAC), Fireman's Fund, GEICO, North Carolina Farm Bureau, Progressive, Shelter, Tennessee Farm Bureau.

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