2012 Sales Satisfaction - Mass Market

	Overall Experience?
Buick	5
MINI	5
Chevrolet	4
Fiat	4
Ford	4
GMC	4
Subaru	4
Honda	3
Hyundai	3
Mazda	3
Nissan	3
Scion	3
Toyota	3
Volkswagen	3
Chrysler	2
Dodge	2
Jeep	2
Kia	2
Mitsubishi	2
Ram	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Sales Satisfaction - Luxury

	Overall Experience?
Lexus	5
Cadillac	4
Infiniti	4
Acura	3
BMW	3
Land Rover	3
Lincoln	3
Mercedes-Benz	3
Porsche	3
Audi	2
Volvo	2
Scoring Legend Among the best Better than most About average The rest
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 U.S. Sales Satisfaction Index (SSI) Study

11/28/2012

Nearly 80 percent of new-vehicle buyers use the Internet during their shopping process, among whom nearly one-third consult online ratings/review sites when selecting a dealer, according to the J.D. Power and Associates 2012 U.S. Sales Satisfaction Index (SSI) Study^SM released today. More