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2013 Automotive Marketing Roundtable
- October 15-17, 2013
- Las Vegas, NV

2013 Western Automotive Conference
- November 19, 2013
- Los Angeles, CA

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J.D. Power & Associates

2625 Townsgate Road, Suite 100
Westlake Village, CA 91361

Phone: (805) 418-8000
Toll-Free: (800) 274-5372

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2012 Residential Internet Service Provider Ratings - North Central

Award Recipient

WOW!

  Overall Satisfaction? Cost of Service? Billing? Offerings and Promotions? Performance and Reliability? Customer Service?
WOW! 5 5 5 5 5 5
AT&T 4 4 4 4 3 3
CenturyLink 2 3 2 2 2 4
Charter Communications 2 2 3 2 2 3
Cincinnati Bell 4 4 3 3 3 4
Frontier Communications 2 3 2 2 2 2
Insight 3 3 3 2 4 4
Time Warner Cable 3 3 3 3 3 4
XFINITY 3 3 3 4 4 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Residential Internet Service Provider Ratings - West

Award Recipient

Cox Communications

  Overall Satisfaction? Cost of Service? Billing? Offerings and Promotions? Performance and Reliability? Customer Service?
Cox Communications 5 3 5 5 5 5
AT&T 5 5 5 5 3 3
CenturyLink 3 3 2 3 2 3
Charter Communications 2 3 2 2 2 2
Mediacom 2 2 2 2 2 2
Time Warner Cable 3 3 3 3 3 4
Verizon 5 4 4 5 3 3
XFINITY 3 3 3 5 4 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Residential Internet Service Provider Ratings - East

Award Recipient

AT&T

  Overall Satisfaction? Cost of Service? Billing? Offerings and Promotions? Performance and Reliability? Customer Service?
AT&T 5 5 5 5 3 4
Cox Communications 3 3 3 3 3 5
Frontier Communications 2 3 2 2 2 5
Optimum Online 4 4 5 4 3 4
Time Warner Cable 3 3 3 3 3 5
Verizon 4 4 3 4 5 3
XFINITY 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

2012 Residential Internet Service Provider Ratings - South

Award Recipient

Bright House Networks

  Overall Satisfaction? Cost of Service? Billing? Offerings and Promotions? Performance and Reliability? Customer Service?
Bright House Networks 5 5 4 4 5 5
AT&T 4 5 4 4 3 3
CenturyLink 2 3 2 2 2 4
Charter Communications 2 2 2 2 2 2
Cox Communications 5 4 5 5 5 4
Insight 2 2 2 2 3 3
Suddenlink 3 3 4 2 2 4
Time Warner Cable 3 2 3 2 3 3
Verizon 4 3 4 5 5 3
Windstream 3 5 3 3 2 4
XFINITY 2 2 2 3 3 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated.

  • 2012 U.S. Residential Internet Service Provider Satisfaction Study

    As efficient network technologies employing fiber optics and hybrid fiber/coax diminish outages and increase bandwidth speed, customers utilizing DSL technology face reliability issues and worse-than-expected network speed, according to the J.D. Power and Associates 2012 U.S. Residential Internet Service Provider Satisfaction StudySM released today.

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