As wireless phones continue to be integrated in every aspect of
consumers' lives, smartphones are quickly gaining a foothold as the
centerpiece of mobile social media. The seamless connectivity offered by
mobile social networking applications, such as Twitter and Facebook,
play a critical role in overall smartphone satisfaction, according to
the J.D. Power and Associates 2012 U.S. Wireless Smartphone Customer
Satisfaction StudySM--Volume 2 and the J.D. Power and Associates 2012 U.S. Wireless Traditional...