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HEADQUARTERS
J.D. Power & Associates
2625 Townsgate Road, Suite 100
Westlake Village, CA 91361
Toll-Free: (800) 274-5372
2012 North America Hotel Ratings - Upscale
- Award Recipient
-
Hilton Garden Inn
SpringHill Suites
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Aloft | 5 | 3 | 3 | 5 | 5 | 5 | 5 | 4 |
|---|---|---|---|---|---|---|---|---|
| Hilton Garden Inn | 5 | 3 | 4 | 5 | 5 | 4 | 4 | 4 |
| Hyatt Place | 5 | 3 | 4 | 5 | 2 | 4 | 5 | 5 |
| SpringHill Suites | 5 | 5 | 5 | 5 | 3 | 4 | 5 | 5 |
| Hotel Indigo | 3 | 3 | 3 | 4 | 2 | 2 | 4 | 3 |
| Courtyard | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 |
| Wyndham Hotels and Resorts | 3 | 4 | 2 | 3 | 4 | 4 | 3 | 2 |
| Crowne Plaza Hotels & Resorts | 2 | 3 | 2 | 2 | 3 | 2 | 2 | 2 |
| Delta Hotels and Resorts | 2 | 2 | 2 | 2 | 3 | 3 | 2 | 2 |
| Four Points by Sheraton | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Radisson | 2 | 2 | 2 | 2 | 3 | 2 | 2 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Mid Scale Full Service
- Award Recipient
-
Holiday Inn
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Holiday Inn | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 |
|---|---|---|---|---|---|---|---|---|
| Best Western | 4 | 3 | 3 | 4 | 3 | 4 | 4 | 4 |
| Red Lion Hotels | 3 | 5 | 3 | 3 | 3 | 5 | 3 | 5 |
| Clarion | 2 | 2 | 2 | 2 | 3 | 2 | 2 | 3 |
| Howard Johnson Hotels/Plaza | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Quality | 2 | 3 | 3 | 2 | 2 | 2 | 2 | 2 |
| Ramada Inn/Plaza | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Extended Stay
- Award Recipient
-
Homewood Suites
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Homewood Suites | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 |
|---|---|---|---|---|---|---|---|---|
| Hyatt House | 4 | 3 | 4 | 5 | 4 | 4 | 4 | 4 |
| Staybridge Suites | 4 | 4 | 4 | 5 | 5 | 5 | 5 | 4 |
| Candlewood Suites | 4 | 3 | 3 | 4 | 2 | 4 | 4 | 4 |
| Hawthorn Suites by Wyndham | 4 | 3 | 4 | 4 | 2 | 3 | 3 | 4 |
| Residence Inn | 4 | 4 | 4 | 4 | 5 | 4 | 4 | 4 |
| TownePlace Suites | 4 | 5 | 4 | 4 | 2 | 4 | 4 | 4 |
| Extended StayAmerica | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Homestead Studio Suites Hotels | 2 | 3 | 2 | 2 | 2 | 2 | 2 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Economy Budget
- Award Recipient
-
Jameson Inn
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Jameson Inn | 5 | 0 | 5 | 5 | 5 | 5 | 5 | 5 |
|---|---|---|---|---|---|---|---|---|
| Days Inn | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 3 |
| Howard Johnson Express/Inns | 4 | 5 | 4 | 4 | 3 | 4 | 3 | 4 |
| Microtel Inns & Suites by Wyndham | 4 | 5 | 4 | 4 | 5 | 5 | 4 | 5 |
| Red Roof Inn | 4 | 4 | 4 | 4 | 5 | 4 | 4 | 4 |
| Econo Lodge | 3 | 3 | 3 | 3 | 2 | 3 | 3 | 3 |
| Super 8 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| Travelodge | 3 | 2 | 3 | 3 | 2 | 3 | 3 | 2 |
| Americas Best Value Inn | 2 | 3 | 2 | 2 | 3 | 2 | 2 | 2 |
| Knights Inn | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Motel 6 | 3 | 3 | 3 | 2 | 3 | 3 | 3 | 3 |
| Rodeway Inn | 2 | 3 | 2 | 2 | 2 | 3 | 2 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Upper Upscale
- Award Recipient
-
Omni Hotels & Resorts
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Omni Hotels & Resorts | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4 |
|---|---|---|---|---|---|---|---|---|
| Embassy Suites Hotels | 4 | 4 | 4 | 4 | 5 | 4 | 4 | 5 |
| Hilton Hotels & Resorts | 3 | 3 | 3 | 4 | 4 | 3 | 3 | 3 |
| Marriott Hotels & Resorts | 4 | 5 | 4 | 4 | 3 | 4 | 4 | 4 |
| Westin Hotels & Resorts | 3 | 4 | 3 | 4 | 3 | 3 | 4 | 2 |
| Hyatt Hotels & Resorts | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 2 |
| Renaissance Hotels | 3 | 2 | 3 | 3 | 3 | 3 | 4 | 3 |
| DoubleTree by Hilton | 2 | 2 | 3 | 2 | 2 | 2 | 2 | 3 |
| Sheraton Hotels & Resorts | 2 | 3 | 2 | 2 | 2 | 2 | 2 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Luxury
- Award Recipient
-
The Ritz-Carlton
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Four Seasons Hotels and Resorts | 4 | 4 | 4 | 5 | 4 | 5 | 4 | 5 |
|---|---|---|---|---|---|---|---|---|
| The Ritz-Carlton | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
| JW Marriott | 4 | 4 | 4 | 4 | 3 | 3 | 3 | 4 |
| Fairmont Hotels & Resorts | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| W Hotels | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 3 |
| Waldorf Astoria Hotels & Resorts | 3 | 2 | 3 | 3 | 4 | 3 | 4 | 4 |
| Grand Hyatt/Park Hyatt Hotels | 2 | 3 | 2 | 2 | 2 | 2 | 2 | 2 |
| InterContinental Hotels & Resorts | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Loews Hotels | 2 | 2 | 3 | 2 | 2 | 3 | 2 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Mid Scale Limited Service
- Award Recipient
-
Drury Hotels
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Drury Hotels | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
|---|---|---|---|---|---|---|---|---|
| Hampton Inn/Suites | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 |
| Holiday Inn Express | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 3 |
| Comfort Suites | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| Country Inns & Suites | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| Fairfield Inn & Suites | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 |
| La Quinta Inns & Suites | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| Wingate by Wyndham | 3 | 4 | 3 | 3 | 3 | 3 | 4 | 3 |
| AmericInn | 2 | 2 | 2 | 2 | 3 | 3 | 3 | 2 |
| Baymont Inn & Suites | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 3 |
| Comfort Inn | 2 | 2 | 2 | 2 | 3 | 2 | 2 | 2 |
| Ramada Limited | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Sleep Inn | 2 | 2 | 3 | 2 | 2 | 2 | 2 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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While the hotel industry continues to gradually recover from the economic downturn, guest satisfaction with the underlying hotel experience continues to deteriorate as hoteliers fall further behind guest expectations, according to the J.D. Power and Associates 2012 North America Hotel Guest Satisfaction Index StudySM released today. More