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HEADQUARTERS
J.D. Power & Associates
2625 Townsgate Road, Suite 100
Westlake Village, CA 91361
Toll-Free: (800) 274-5372
2012 North America Hotel Ratings - Upscale
- Award Recipient
-
SpringHill Suites
Hilton Garden Inn
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| SpringHill Suites | 5 | 5 | 5 | 5 | 3 | 4 | 5 | 5 |
|---|---|---|---|---|---|---|---|---|
| Courtyard | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 |
| Hilton Garden Inn | 5 | 3 | 4 | 5 | 5 | 4 | 4 | 4 |
| Hyatt Place | 5 | 3 | 4 | 5 | 2 | 4 | 5 | 5 |
| Aloft | 5 | 3 | 3 | 5 | 5 | 5 | 5 | 4 |
| Hotel Indigo | 3 | 3 | 3 | 4 | 2 | 2 | 4 | 3 |
| Crowne Plaza Hotels & Resorts | 2 | 3 | 2 | 2 | 3 | 2 | 2 | 2 |
| Delta Hotels and Resorts | 2 | 2 | 2 | 2 | 3 | 3 | 2 | 2 |
| Four Points by Sheraton | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Radisson | 2 | 2 | 2 | 2 | 3 | 2 | 2 | 2 |
| Wyndham Hotels and Resorts | 3 | 4 | 2 | 3 | 4 | 4 | 3 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Mid Scale Full Service
- Award Recipient
-
Holiday Inn
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Holiday Inn | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 |
|---|---|---|---|---|---|---|---|---|
| Best Western | 4 | 3 | 3 | 4 | 3 | 4 | 4 | 4 |
| Quality | 2 | 3 | 3 | 2 | 2 | 2 | 2 | 2 |
| Red Lion Hotels | 3 | 5 | 3 | 3 | 3 | 5 | 3 | 5 |
| Clarion | 2 | 2 | 2 | 2 | 3 | 2 | 2 | 3 |
| Howard Johnson Hotels/Plaza | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Ramada Inn/Plaza | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Extended Stay
- Award Recipient
-
Homewood Suites
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Homewood Suites | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 |
|---|---|---|---|---|---|---|---|---|
| Hawthorn Suites by Wyndham | 4 | 3 | 4 | 4 | 2 | 3 | 3 | 4 |
| Hyatt House | 4 | 3 | 4 | 5 | 4 | 4 | 4 | 4 |
| Residence Inn | 4 | 4 | 4 | 4 | 5 | 4 | 4 | 4 |
| Staybridge Suites | 4 | 4 | 4 | 5 | 5 | 5 | 5 | 4 |
| TownePlace Suites | 4 | 5 | 4 | 4 | 2 | 4 | 4 | 4 |
| Candlewood Suites | 4 | 3 | 3 | 4 | 2 | 4 | 4 | 4 |
| Extended StayAmerica | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Homestead Studio Suites Hotels | 2 | 3 | 2 | 2 | 2 | 2 | 2 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Economy Budget
- Award Recipient
-
Jameson Inn
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Jameson Inn | 5 | 0 | 5 | 5 | 5 | 5 | 5 | 5 |
|---|---|---|---|---|---|---|---|---|
| Howard Johnson Express/Inns | 4 | 5 | 4 | 4 | 3 | 4 | 3 | 4 |
| Microtel Inns & Suites by Wyndham | 4 | 5 | 4 | 4 | 5 | 5 | 4 | 5 |
| Red Roof Inn | 4 | 4 | 4 | 4 | 5 | 4 | 4 | 4 |
| Days Inn | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 3 |
| Econo Lodge | 3 | 3 | 3 | 3 | 2 | 3 | 3 | 3 |
| Motel 6 | 3 | 3 | 3 | 2 | 3 | 3 | 3 | 3 |
| Super 8 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| Travelodge | 3 | 2 | 3 | 3 | 2 | 3 | 3 | 2 |
| Americas Best Value Inn | 2 | 3 | 2 | 2 | 3 | 2 | 2 | 2 |
| Knights Inn | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Rodeway Inn | 2 | 3 | 2 | 2 | 2 | 3 | 2 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Upper Upscale
- Award Recipient
-
Omni Hotels & Resorts
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Omni Hotels & Resorts | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4 |
|---|---|---|---|---|---|---|---|---|
| Embassy Suites Hotels | 4 | 4 | 4 | 4 | 5 | 4 | 4 | 5 |
| Marriott Hotels & Resorts | 4 | 5 | 4 | 4 | 3 | 4 | 4 | 4 |
| DoubleTree by Hilton | 2 | 2 | 3 | 2 | 2 | 2 | 2 | 3 |
| Hilton Hotels & Resorts | 3 | 3 | 3 | 4 | 4 | 3 | 3 | 3 |
| Hyatt Hotels & Resorts | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 2 |
| Renaissance Hotels | 3 | 2 | 3 | 3 | 3 | 3 | 4 | 3 |
| Westin Hotels & Resorts | 3 | 4 | 3 | 4 | 3 | 3 | 4 | 2 |
| Sheraton Hotels & Resorts | 2 | 3 | 2 | 2 | 2 | 2 | 2 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Luxury
- Award Recipient
-
The Ritz-Carlton
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| The Ritz-Carlton | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
|---|---|---|---|---|---|---|---|---|
| Four Seasons Hotels and Resorts | 4 | 4 | 4 | 5 | 4 | 5 | 4 | 5 |
| JW Marriott | 4 | 4 | 4 | 4 | 3 | 3 | 3 | 4 |
| Fairmont Hotels & Resorts | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| Loews Hotels | 2 | 2 | 3 | 2 | 2 | 3 | 2 | 2 |
| Waldorf Astoria Hotels & Resorts | 3 | 2 | 3 | 3 | 4 | 3 | 4 | 4 |
| Grand Hyatt/Park Hyatt Hotels | 2 | 3 | 2 | 2 | 2 | 2 | 2 | 2 |
| InterContinental Hotels & Resorts | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| W Hotels | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 3 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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2012 North America Hotel Ratings - Mid Scale Limited Service
- Award Recipient
-
Drury Hotels
| Overall Satisfaction? | Reservation? | Check-In/Check-Out? | Guest Room? | Food & Beverage? | Hotel Services? | Hotel Facilities? | Cost & Fees? | |
| Drury Hotels | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
|---|---|---|---|---|---|---|---|---|
| Hampton Inn/Suites | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 |
| Comfort Suites | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| Country Inns & Suites | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| Fairfield Inn & Suites | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 |
| Holiday Inn Express | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 3 |
| La Quinta Inns & Suites | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| Sleep Inn | 2 | 2 | 3 | 2 | 2 | 2 | 2 | 2 |
| Wingate by Wyndham | 3 | 4 | 3 | 3 | 3 | 3 | 4 | 3 |
| AmericInn | 2 | 2 | 2 | 2 | 3 | 3 | 3 | 2 |
| Baymont Inn & Suites | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 3 |
| Comfort Inn | 2 | 2 | 2 | 2 | 3 | 2 | 2 | 2 |
| Ramada Limited | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
|
Scoring Legend
Among the best
Better than most
About average
The rest
|
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|
*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power & Associates awards. Learn more about how J.D. Power Circle Ratings are calculated. |
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While the hotel industry continues to gradually recover from the economic downturn, guest satisfaction with the underlying hotel experience continues to deteriorate as hoteliers fall further behind guest expectations, according to the J.D. Power and Associates 2012 North America Hotel Guest Satisfaction Index StudySM released today. More